Chatbot Center of Excellence

Delivering conversational solutions

Why having a chatbot is essential for your business?

  • Simpler, intuitive and more engaging user experience

  • Automating any routine and repetitive tasks

  • Creative way to upsell

  • Attracting interface and friendly language with personal attitude

  • Easy to use with smartphone or tablet

Chatbot types for your business digitalization

  • Simple Menu / Button-Based Chatbots

    is a basic type of chatbots can present decision tree hierarchies in the form of buttons. These chatbots require the user to make several selections to dig deeper towards the ultimate answer.

  • Keyword Recognition-Based Chatbots

    can find trigger words and respond appropriately. These chatbots utilize customizable keywords and AI to determine how to serve an appropriate response to the user.

  • Contextual Chatbots

    utilize ML and AI to remember conversations with specific users to learn and grow over time. Unlike keyword recognition-based chatbots, contextual chatbots are smart enough to self-improve based on what users are asking for and how they are asking it.

  • Voice Enabled Chatbots / Voice Assistants

    can create personalized experience for the users. These chatbots accept user inputs through voice and act upon user request. We also can create voice-activated chatbot by using text-to-speech (TTS) and voice recognition APIs. Often using for inbound/ outbound phone calls.



Chatbots Turnkey Development

Related offerings

  • Conversational UX Design

  • Chatbot persona design

  • Dialog and custom NLP

  • Supervised AI

  • Customized dashboard

Key Features

  • Text or voice

  • Multilingual

  • Web, in-app, mail, mobile or landline phone

  • Scripted or AI-based

  • Prebuilt NLP platforms, open-source or custom ML solutions

  • Corporate messengers or new channels

  • Transfer to human

  • BI, people analytics

  • Sentiment analysis

  • Scheduling

We provide full cycle of Chatbot development started from requirements discovery, UX establishment, persona creation to software development, maintenance and support.

1. Requirements and Specifications

2a. UX, conversation design, concept persona

2. Architecture and ENV. setup

3. Development and Testing

4. User testing

5. Publish

6. Monitoring and Analyze

ChatBot featured case studies

UI for the sommelier bot

The general idea of customer’s startup is an app that chooses restaurants by specific criteria and gives some recommendations. The Client inspired by AI technology trends appealed to Intetics to add some new experience to the app and integrate custom sommelier AI into a Chatbot, that allows to advice you the right combination of wine and food. So Chatbot easily automated the part of the process, boosted overall marketing image and added some fun to app user experience. The Client wanted to use Node-RED tool for integration of chatbot elements (back-end, messaging channels, NLP system and front-end) to be able to adjust application logic without further involvement of professional software developers.

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Website Virtual Assistant with AI Capabilities as a Product

Intetics’ Client, a middle-sized service provider,?turned to Intetics?to help to design a virtual assistant for their website.?Digital assistants become?more and more popular, and many service?providers have implemented website chatbots. The Client spotted an opportunity to?get differentiated from competitors by having a?nice and?smart?element in the first place?their customers face – a website.

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Onboarding Chatbot – Dedicated Personal Assistant

Realizing the importance of the first days for new hires, the Client came to Intetics for automation and standardization of the onboarding process. The main issues to deal with?were outlined as: receive a structured process to follow; prevent?missing of onboarding steps; aggregate data, including statistics and reports,?in a?single place; avoid duplication?of content storage?and therefore keep it?up to date; collect?onboarding?statistics?and?make it?accessible to?people concerned.

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AI-Driven SME Chatbot For Map Making Teams

A Leading map-maker and provider of spatial data had to reduce the burden on highly qualified specialists during the training of newcomers.
More than a quarter of the expert’s time was spent on tutoring and communication with less experienced colleagues. Newcomers had to wait for an answer which postponed the work process. The client turned to Intetics in search of automation of the tutoring process.

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